Job Title: Field Representative I – Document Imaging

Position Profile:

Responsible for ensuring and maintaining customer satisfaction by preparing, scanning, inspecting, compiling, and assembling documents according to company quality and output standards.

Key Responsibilities:

Perform document conversion from hard copies (letters, forms, etc.) into electronic formats. Prepare documents for scanning by removing staples, paperclips, rubber bands, etc. Review and verify scanned documents for image quality and completeness. Identify and correct image/document errors as needed. Maintain productivity and quality levels in accordance with current performance standards. Review each scanned record for clarity and accuracy. Scan all incoming documentation and loose paperwork as assigned. Meet deadlines while maintaining high-quality, error-free output in a fast-paced environment. Ensure optimal machine performance, including minor maintenance (e.g., clearing jams, refilling toner). Complete all required paperwork accurately, timely, and legibly. Report issues or delays promptly to the manager. Maintain an organized and efficient workstation to prevent errors. Use imaging technology for digital mail and imaging operations per customer specifications. Perform additional duties as assigned.

Qualifications:

High school diploma or equivalent required. Basic PC and computer data entry skills. Familiarity with Microsoft Office (Word, Outlook, Excel) preferred. Typing and data entry proficiency.

Knowledge, Skills, and Abilities:

Strong attention to detail and critical thinking skills. Ability to perform repetitive tasks with high levels of focus and accuracy. Strong organizational and multi-tasking abilities. Capable of working collaboratively in a team-oriented environment. Flexible and adaptable to changing priorities or situations. Experience working with document management systems (e.g., EDMS) is a plus. Ability to analyze issues and take appropriate action. Consistent ability to maintain performance standards under pressure.

Working Conditions & Physical Demands:

Production facility environment with moderate to high noise levels. Moderate stress handling due to deadlines and high-volume work. Must be able to stand for extended periods (up to 8 hours per day). Ability to lift and move supplies (up to 50 lbs.), carry short distances, and lower them safely.