Job Description:

Provides effective leadership for all clinical and business functions urgent care facilities, including excellence in customer service, human resources, information systems, patient-focused clinical care, quality assurance and financial management.

Job Specifics

Pay Range: $43.67 - $67.41 ExemptBenefits Eligible: YesFTE: Full time Shift: 40 hrs, M-F, 8am - 5pm. No Weekends/Holidays.To learn about additional Intermountain benefits: Click here

Provides leadership for all clinical functions in an urgent care (InstaCare/KidsCare) facility. These urgent care facilities operate with extended hours (12-24 hours) 7 days/week with rotating physician assignments. Typically, the facility will have approximately 5 to 10 full-time physicians and between 10 to 30 or more staff FTEs. This position has financial accountability, supervisory responsibility (staffing, hire, fire, evaluations, and disciplines), and may serve as the clinical lead in a larger facility. This position may also manage other complementary and co-located physician practices.

Job Essentials

Financial Management accountabilities, including: Develops, proposes and manages operational budget. Develops, proposes and manages capital budget. Maintains financial literacy relative to ambulatory care and industry trends. Manages accounts payable in an accurate and timely manner. Maintains inventory control processes and facilitates purchasing in accordance with established procedures. Manages facility assets in a responsible manner. Understands and adheres to all financial policies and procedures, and leads others to do the same.Human Resources Management accountabilities, including: Responsible for payroll accuracy and timely approval. Conducts job interviews and employee selection in a manner that supports effective staffing. Performs onboarding and orientation with new staff to promote employee engagement and staff productivity. Conducts staff and provider rounding on a regular basis. Initiates activities to promote employee and physician engagement. Utilizes formal and informal recognition resources to recognize staff and provider accomplishments. Demonstrates accountability and follow through on assignments, projects and tasks. Conducts training activities with staff and providers to support operational functions. Maintains effective staffing levels and adequate scheduling.Information Management accountabilities, including: Understands and utilizes billing systems effectively. Maintains and ensures optimized utilization of telephone systems. Ensures compliance and appropriate utilization of information technology resources. Utilizes information technology to ensure accurate coding processes. Performs and participates in audits to ensure compliance and minimize organizational risk. Understands and abides by privacy laws (i.e. HIPAA) and organizational policies and procedures regarding health information management, safeguarding protected health information (PHI). Utilizes on-line resources, including intermountain.net, effectively.Leadership accountabilities, including: Provides operational leadership in a manner that promotes a consistent, effective culture. Demonstrates effective written, verbal and electronic communication that is professional in both content and delivery. Leads in a manner that promotes positive physician relations and encourages physicians and others to have a voice. Maintains functional relationships with others throughout the organization to draw upon their expertise and resources effectively. Inspires and motivates others toward organizational and personal goal achievement. Demonstrates effective interpersonal skills.Clinical Care Management accountabilities, including: Exemplifies and promotes positive patient relations. Understands and empowers frontline employees and providers to utilize effective service recovery, as needed. Develops and promotes care delivery processes that are harmonious with the organization's healing commitments. Optimizes healthcare delivery processes to streamline an efficient patient flow. Understands quality improvement tools and methodology (i.e. 100% participation) and utilizes the same to improve both the delivery of extraordinary patient care and operational processes. Participates in, promotes, and utilizes patient feedback mechanisms, including patient perceptions of quality (PPQ) surveys, to ensure extraordinary care.Patient Care Delivery Systems accountabilities, including: As nurse manager in the facility the incumbent develops and implements clinical policies and procedures and ensures patient care is delivered in accordance with the same. Develops and promotes adherence to clinical standards of care. Implements and monitors identified quality measures to promote effective patient care delivery.Facility Management accountabilities, including: Promotes safety and security in all facilities by conducting regular safety inspections and monitoring the work environment for potential hazards and maintenance issues. Actively participates in emergency preparedness activities, including drills, simulations and training with staff and providers. Ensures that material safety data sheets (MSDS) are accessible and that staff is familiar with workplace hazards and the process of responding to workplace exposures, accidents, injuries and illnesses. Takes responsibility for all physical facility maintenance, including building repair, landscaping and housekeeping. Ensures that preventative maintenance, repairs, etc. are completed on a regular basis on all equipment, as required.Accounts Receivable Management accountabilities, including: Understands and utilizes financial assistance practices, training staff and providers to do the same. As necessary, coordinates accounts receivable activities with the Central Billing Department. Understands and utilizes approved collection practices in the back office, training staff and providers to do the same. Understands and utilizes financial best practices, training staff and providers to do the same. Understands and utilizes approved registration practices in the front office, training staff and providers to do the same. Understands and utilizes financial scorecard measures to benchmark, monitor and improve financial and operational performance. Ensures accurate and compliant coding practices, training staff and providers to do the same, as applicable.Other Management Responsibilities (Miscellaneous) accountabilities, including: Explores feasibility and practicality of innovations in patient care delivery and patient-provider interactions, (i.e. on-line customer interface). Leads and initiates marketing activities to promote services, facilities and providers within the communities served. Provides and promotes positive public relations. Actively participates in quality improvement initiatives (i.e. CQI, TQM, Lean, 100% participation, etc.).

Minimum Qualifications

Bachelor's degree in Nursing (BSN). Education must be obtained from an accredited institution. Degree will be verified.Current RN license.Current Basic Life Support Certification (BLS) for Healthcare ProvidersFour years of healthcare leadership experience.Experience developing relationships with physicians.Strong computer skills, including proficiency in word-processing, spreadsheet, and advanced computer applications (i.e. database and/or presentations).Demonstrated leadership, personal and professional ethics, and an ability to inspire and motivate others.

Preferred Qualifications

Experience in an ambulatory outpatient clinic environment.

Physical Requirements:

Nevada and Medical Group onlyOngoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess patient needs.Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, etc.

Location:

Nevada Central Office

Work City:

Las Vegas

Work State:

Nevada

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$43.67 - $67.41

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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