Overview Facilitates excellent patient centered customer service and proficiently processes requests for radiological exams. Obtains pertinent information needed to perform intake triage, appointment scheduling, referral processing, registration of new patients, and referral of patients to faculty physicians, based on knowledge of administrative protocols and in accordance with policies and procedures in a high volume work queue and real-time environment. Effectively communicates with clinics, physicians, technical staff, and patients. Protects the fiscal interest of the enterprise by reviewing orders for completeness by comparing requested exam to reason stated for the exam to verify compatibility. Competent in following compliance procedures, keeps up to date with revisions. Displays proficiency in the EPIC electronic health record, Scanning Orders in Web based appointment (Media Imaging) and have a working knowledge of medical terminology, anatomy, ICD-10 and CPT coding. Qualifications Minimum Education and Experience Requirements: High school graduate or equivalent is Required. One (1) year clerical and/or customer service experience required--ideally in a health care or hospitality-related industry. On the job knowledge of medical terminology or successfully completed course in Medical Terminology, basic anatomy, CPT and ICD-10 coding preferred. Position requires a clinical aptitude. The required high level of general computer literacy may be demonstrated by successful past experience on a variety of computer software packages and/or proprietary systems. Must have excellent interpersonal, customer service, and communication skills. Must be able to perform under stress when confronted with emergency, critical, or difficult situations. Incumbent must be comfortable discussing financial and personal health matters with patients in a professional manner. Must be able to multi-task effectively, prioritize responsibilities, problem solve, perform in team environment, maintain a high standard of patient focus while making generalizations, evaluations, or decisions based on judgmental criteria. Must be comfortable requesting information and giving information to clinics, physicians, patients, and technical/clinical staff. Motor Vehicle Operator Designation: Employees in this position: Will not operate vehicles for an assigned business purpose NOTE: A frequent driver is defined as one who uses his/her personal or Shands automobile a) at least once daily, b) at least five individual trips per week or c) drives, on average, over 150 miles per week in the performance of his/her job. Please indicate the appropriate operator designation on the Request for Personnel (RFP) form at the time a RFP is submitted to post the position Licensure/Certification/Registration: None