*

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

This position will be responsible to manage, develop and deliver all aspects of the contract life cycle and optimization of Global Corporate programs. The Corporate Programs Contract Manager will be reporting to the Manager, Corporate Programs and Implementation, and be responsible to deliver market leading B2B contract processes for the Corporate Sales team across North America and for local international contracts.

Responsibilities\:

Point person for the JV Corporate Account Management teams  Managing implementation workflow processes utilizing Salesforce CRM and CPQ PROS agreements to ensure uniformity of filing for large corporations Initiate and collaborate with other cross-functional team members to ensure the corporate product is offered for small and medium size contract proposals  Build in solutions to processes to promote corporate data integrity in the corporate contract tools and integrated platforms Gather feedback from Corporate Sales management team and create processes applicable to the Contract life cycle  Manage and develop contract functions and provide standard service level delivery for both generic inboxes in JV Contracts and Corporate Contract Ticketing Assistance Create and manage corporate products including AC Traveler Services, AC Corporate Value Funds, and ensure documentation is available to internal corporate management working streams Build solutions to processes Responsible to optimize pre-qualification of JV accounts for Contract analysis and ensure Data integrity Create work streams for the current data transition and create new processes for the new Data tool Create and manage corporate products including AC added benefits, AC Amenity Funds Train and coach corporate programs team Responsible as the point of contact and subject matter expert Perform audits and assist with DocuSign and Salesforce reporting Assess feedback and create streamlined contract processes based on current and future process document requirements. Manage inquiries/issues resolution, recommending program improvements, initiating new services and procedures based on observed needs Manages resolution of all fare filing discrepancies for Air Canada and JV corporate contracts by liaising with managers, travel agents and point people at other carriers involved in contracts Responsible for ensuring that all global corporate fare filings are complete and corporate discounts are available for booking by corporate account’s dedicated travel management company  Manage the integrity of filed fares in various GDSs to ensure corporate fares are tested in Amadeus and Sabre to protect and grow corporate revenues Subject matter expert for the clarification of account contract-related questions; policies, programs, and procedures Ensure that accurate and timely reporting is available in various tools including Salesforce, DocuSign, and CPQ PROS  Work closely with IT to implement new corporate tools to enhance customer service and improve efficiency as needed The Corporate Programs Contract Manager also works closely with, and not limited to, AC Legal department, Product Distribution, Amenities team, Revenue Accounting, IT, Translation, and Marketing. *

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

This position will be responsible to manage, develop and deliver all aspects of the contract life cycle and optimization of Global Corporate programs. The Corporate Programs Contract Manager will be reporting to the Manager, Corporate Programs and Implementation, and be responsible to deliver market leading B2B contract processes for the Corporate Sales team across North America and for local international contracts.

Responsibilities\:

Point person for the JV Corporate Account Management teams  Managing implementation workflow processes utilizing Salesforce CRM and CPQ PROS agreements to ensure uniformity of filing for large corporations Initiate and collaborate with other cross-functional team members to ensure the corporate product is offered for small and medium size contract proposals  Build in solutions to processes to promote corporate data integrity in the corporate contract tools and integrated platforms Gather feedback from Corporate Sales management team and create processes applicable to the Contract life cycle  Manage and develop contract functions and provide standard service level delivery for both generic inboxes in JV Contracts and Corporate Contract Ticketing Assistance Create and manage corporate products including AC Traveler Services, AC Corporate Value Funds, and ensure documentation is available to internal corporate management working streams Build solutions to processes Responsible to optimize pre-qualification of JV accounts for Contract analysis and ensure Data integrity Create work streams for the current data transition and create new processes for the new Data tool Create and manage corporate products including AC added benefits, AC Amenity Funds Train and coach corporate programs team Responsible as the point of contact and subject matter expert Perform audits and assist with DocuSign and Salesforce reporting Assess feedback and create streamlined contract processes based on current and future process document requirements. Manage inquiries/issues resolution, recommending program improvements, initiating new services and procedures based on observed needs Manages resolution of all fare filing discrepancies for Air Canada and JV corporate contracts by liaising with managers, travel agents and point people at other carriers involved in contracts Responsible for ensuring that all global corporate fare filings are complete and corporate discounts are available for booking by corporate account’s dedicated travel management company  Manage the integrity of filed fares in various GDSs to ensure corporate fares are tested in Amadeus and Sabre to protect and grow corporate revenues Subject matter expert for the clarification of account contract-related questions; policies, programs, and procedures Ensure that accurate and timely reporting is available in various tools including Salesforce, DocuSign, and CPQ PROS  Work closely with IT to implement new corporate tools to enhance customer service and improve efficiency as needed The Corporate Programs Contract Manager also works closely with, and not limited to, AC Legal department, Product Distribution, Amenities team, Revenue Accounting, IT, Translation, and Marketing. * Bachelor’s degree in an appropriate field and/or equivalent years of experience in the airline industry/ travel industry (3 years) 
Previous account management experience (minimum 2 years)
Ability to work well under pressure while delivering quality results in a timely manner and finding creative solutions to difficult questions
Ability to articulate complex ideas verbally and in writing
Attention to detail, strong analytical thinking, problem-solving, and negotiation skills
Ability to think outside of the box and develop flexible approaches to resolve complex issues
Demonstrates good commercial judgment and makes quick informed decisions
Collaborative team builder and team player – participate in different team formats and help build a culture of collaboration
Experience in working with remote teams that are geographically separated
Ability to work in a complex, quickly changing environment, and manage simultaneous projects while meeting deadlines
Good working knowledge of Amadeus/Altea
Self-motivated individual with strong interpersonal, communication, and organizational skills 
Proficient in Excel, Word, PowerPoint, Salesforce, Conga, DocuSign, or other CRM tools

Working Conditions\:

Environmental

Workspace is primarily an office environment

Psychological

Tight deadlines or fast-paced work Flexibility to accommodate changing priorities on short notice

Travel requirement

Occasional travel with possibility of overnight travel (1-2x per year)

Conditions of Employment\:

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

* Bachelor’s degree in an appropriate field and/or equivalent years of experience in the airline industry/ travel industry (3 years) 
Previous account management experience (minimum 2 years)
Ability to work well under pressure while delivering quality results in a timely manner and finding creative solutions to difficult questions
Ability to articulate complex ideas verbally and in writing
Attention to detail, strong analytical thinking, problem-solving, and negotiation skills
Ability to think outside of the box and develop flexible approaches to resolve complex issues
Demonstrates good commercial judgment and makes quick informed decisions
Collaborative team builder and team player – participate in different team formats and help build a culture of collaboration
Experience in working with remote teams that are geographically separated
Ability to work in a complex, quickly changing environment, and manage simultaneous projects while meeting deadlines
Good working knowledge of Amadeus/Altea
Self-motivated individual with strong interpersonal, communication, and organizational skills 
Proficient in Excel, Word, PowerPoint, Salesforce, Conga, DocuSign, or other CRM tools

Working Conditions\:

Environmental

Workspace is primarily an office environment

Psychological

Tight deadlines or fast-paced work Flexibility to accommodate changing priorities on short notice

Travel requirement

Occasional travel with possibility of overnight travel (1-2x per year)

Conditions of Employment\:

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.