Field Representative II, Document Imaging

POSITION PROFILE

Serves as the overall Lead for client's document imaging processes while providing expert technical support. Ensures and maintains customer satisfaction according to company standards of quality and output by prepping, scanning, inspecting, compiling, and assembling documents.

Job Duties and Responsibilities

Create and generate client reporting Manage SLA performance in conjunction with Site Management or Site Leadership Train and manage the team's cross-training matrix for on-site members and ACSC's, and partner with client/Site Management on any customer-required training courses Oversee equipment maintenance and PM process Manage and update site procedures related to the program Work with internal offsite partners for issue resolution Serve as a technical resource to identify issues, make recommendations, and implement solutions Manage and complete client requests for account-related Digital Mail and Imaging projects Achieve customer satisfaction by consistently prepping, scanning, inspecting, compiling, and assembling projects accurately in a timely manner Perform full-performance level work in the conversion of hard copy letters, forms, and other paper documents into an electronic imaging format Prepare documents for scanning by removing staples, paperclips, rubber bands, etc., for the document scanning process Review the paper record against the electronic document to verify image quality and missing documents Verify and validate image/document errors and make necessary changes as needed Maintain productivity and quality levels in accordance with current standards Review each scanned record for accuracy and clearness of the scanned product Scan all new documentation received and loose paperwork Meet deadlines in a fast-paced environment while maintaining quality and error-free work Achieve Time Productive statistics by meeting standards established Maintain optimal machine performance, maintenance (clearing jams, refilling toner, etc.) Complete all paperwork in a timely, accurate, and legible manner Communicate problems effectively and promptly to the manager Prevent assembly errors by maintaining an organized workstation Achieve customer satisfaction by performing error-free jobs per customer specifications using various imaging technology for Digital Mail and Imaging operations Duties may include shipping & receiving and handling of USPS, UPS, and FedEx Additional duties may be assigned as needed

Qualifications (Education, Experience, and Certifications)

High school diploma or equivalent Basic PC skills Basic typing skills Intermediate computer skills including, but not limited to, Microsoft Office Word, Outlook, and Excel

Knowledge, Skills, and Abilities

Utilizes critical thinking and detailed work skills Ability to perform repetitive tasks and maintain focus required Ability to retain information and maintain a high level of accuracy required Ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales, and production departments Must be able to adapt to changing situations and be flexible Must be well organized and able to multi-task and manage to deadlines Ability to interact with computer database and scanning software Ability to analyze situations, problems, and information, and take appropriate action Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence, or pace while maintaining quality and output standards

Working Conditions, Mental and Physical Demands

Ability to work flexible shifts including holidays depending upon work volume and customer needs Must be able to work in a production environment by adapting to moderate medium to high noise levels Deals with moderate stress levels by adapting to and coping with stressful situations for extended periods of time Position often requires the ability to stand on feet for at least eight (8) hours per day. Some positions may require sitting for (8) hours per day To handle customer orders, may be required to lift and move supplies weighing up to 50 lbs. from the floor to waist height, carrying it 10 feet and lowering back to the floor

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.