Job Description

Job Summary 

The Director of Accounts Receivable (AR) leads and oversees the end-to-end healthcare collections operations across a multi-facility Shared Service Center (SSC). This role is responsible for driving performance across AR teams to ensure timely, compliant, and effective collections, focusing on reducing outstanding receivables and maintaining cash flow. The director plays a strategic role in identifying trends, resolving bottlenecks, and collaborating with stakeholders to improve processes and align collections with organizational goals. 

Essential Functions

Lead, Train, and Manage Business Office Staff Supervise and provide ongoing training, discipline, and feedback to ensure staff meet performance metrics and corporate goals. Establish and maintain clear policies and communication channels to drive smooth daily operations. Provides operational direction to assigned site and business function.  Coordinates site related issues with SSC administrative leadership Oversees centralized collections/reimbursement, ensuring standardization and compliance with established CHS policies and procedures, regulations of applicable regulatory agencies, and governmental payors. Monitor AR Performance Metrics and Achieve Cash Collection Goals Track and analyze AR days, cash collection, and bad debt metrics, ensuring they meet or exceed targets set by the home office. Provide weekly statistical reports on AR and bad debt performance to corporate leadership. Identify and Resolve Trends Through Data-Driven Analysis Monitor weekly and daily reports (e.g., unbilled reports, adjustment logs, alert reports) to detect trends, determine deficiencies, and implement corrective actions. Use aging reports to prioritize collections, resolve large balances, and escalate accounts to external agencies as needed. Maximize Collections and Minimize Bad Debt Drive aggressive back-end collections strategies to achieve cash flow goals. Ensure compliance with third-party reimbursement rules and provide technical guidance to staff. Oversee Discounts, Adjustments, and Settlements Review adjustment logs to verify accurate application of discounts and account resolutions. Negotiate settlements and coordinate prompt-pay discounts to maximize recovery. Ensure Compliance and Adapt to Regulatory Changes Monitor industry trends, mandates, and payer requirements to maintain compliance with regulations. Recommend changes to processes and systems to improve efficiency and address regulatory shifts. Optimize Technology and Maintain Operational Stability Leverage the organization's computer systems to streamline patient account processing and enhance collections efforts. Maintain stable performance under pressure, fostering positive relationships with patients, customers, and staff while meeting deadlines and operational goals. Collaborates with all segments of leadership responsible for process design and development, process monitoring, and policy and procedure development.  Manages all of change management as it relates to operational processes, driving process metrics, staffing and employee relations, etc. Performs other duties as assigned. Complies with all policies and standards.

Qualifications:

H.S. Diploma or GED required 7-9 years relative experience in hospital billing, collections or Business Office required 3-6 years supervisory or management experience required 2+ years director level experience preferred Bachelor's Degree BA/BS Degree or higher in business, accounting or finance preferred Experience with Cerner and/or Artivia preferred

Knowledge, Skills and Abilities

Must be familiar with revenue cycle structure and process To perform this job successfully, an individual should have knowledge of Word Processing software, Spreadsheet software and E-mail software