**Field Representative II – Guest Relations** **Position Profile** The Field Representative II, Guest Relations plays a key role in supporting office administration and ensuring a positive and professional impression for external visitors. This individual is responsible for welcoming clients and callers, managing conference room scheduling, preparing the office for key client visits, and coordinating travel arrangements when necessary. Additionally, the role supports internal events, such as team meetings, group functions, and company celebrations. **Key Responsibilities** + Coordinate catering services for agency meetings in collaboration with support staff and external vendors. + Maintain and update the Support Staff database to ensure accuracy and accessibility. + Provide basic setup and support for audio/visual (AV) equipment during internal and client-facing meetings. + Serve as backup support for Team Assistants as needed. + Assist in the planning and execution of internal departmental activities, such as parties, group events, and meetings. + Perform other related duties as assigned. **Qualifications** **Education and Experience:** + High school diploma or equivalent required. + 1–3 years of relevant experience in office administration, customer service, or a related field. **Knowledge, Skills, and Abilities** + Excellent organizational and coordination skills. + Strong customer service orientation and communication abilities. + Proficiency in basic PC applications (e.g., Microsoft Office Suite). + Basic problem-solving skills and attention to detail. + Familiarity with or ability to learn AV equipment operation. **Working Conditions and Physical Demands** + Standard office environment with adequate lighting, ventilation, and a typical range of temperature and noise levels. + Duties involve diverse assignments, requiring interpretation and application of various instructions, materials, and data. + Minimal physical effort required; work is primarily sedentary but may include occasional walking, standing, bending, and lifting items typically under 10 lbs (e.g., files, paper, small equipment). + Moderate dexterity needed for routine office tools such as a keyboard, calculator, and AV devices. **Note:** The above statements are intended to describe the general nature and responsibilities of the position. They are not intended to be an exhaustive list of all duties, skills, or working conditions associated with this role. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.