**Administrator, Forms Management** **Position Profile** The **Forms Management Specialist** is assigned to key customer sites and is responsible for delivering contracted services while acting as a liaison between the client and the production team. This role focuses on managing specific workflows or processes for customer accounts and may involve coordinating jobs on-site, off-site, or with third-party vendors. A high level of customer interaction is expected, with an emphasis on increasing volume and identifying new business opportunities. **Job Duties and Responsibilities** + Adheres to RICOH Service Excellence performance standards + Interfaces with customers to communicate job requirements to the production team, especially for tasks requiring specialized knowledge or skills + May serve as an on-site or off-site sales coordinator + Designs and creates forms or other printed materials as requested by the customer + Ensures adherence to production schedules and deadlines + Reviews proofs and collaborates with printers on the production of printed materials + Performs other duties as assigned **Qualifications (Education, Experience, and Certifications)** **Typically Required:** + Minimum of 3 years of experience in a related field + Customer service experience is required + Copy/offset printing experience is preferred + Project management experience is preferred **Knowledge, Skills, and Abilities** + Excellent customer service and organizational skills + Proficiency in PC use and automated equipment + Ability to manage multiple tasks and communicate effectively **Working Conditions, Mental and Physical Demands** + Typically an office environment with adequate lighting, ventilation, and a normal range of temperature and noise + Work assignments are diversified, requiring the ability to interpret, comprehend, and apply complex material and instructions + Minimal physical effort required; work is mostly sedentary, with occasional walking, standing, bending, reaching, and lifting of objects typically under 10 lbs (e.g., papers, books, files) + Moderate dexterity required for regular use of tools such as calculators, keyboards, and other office equipment **Note:** The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.