Administrator, Forms Management

Position Profile
The Forms Management Specialist is assigned to key customer sites and is responsible for delivering contracted services while acting as a liaison between the client and the production team. This role focuses on managing specific workflows or processes for customer accounts and may involve coordinating jobs on-site, off-site, or with third-party vendors. A high level of customer interaction is expected, with an emphasis on increasing volume and identifying new business opportunities.

Job Duties and Responsibilities

Adheres to RICOH Service Excellence performance standards Interfaces with customers to communicate job requirements to the production team, especially for tasks requiring specialized knowledge or skills May serve as an on-site or off-site sales coordinator Designs and creates forms or other printed materials as requested by the customer Ensures adherence to production schedules and deadlines Reviews proofs and collaborates with printers on the production of printed materials Performs other duties as assigned

Qualifications (Education, Experience, and Certifications)
Typically Required:

Minimum of 3 years of experience in a related field Customer service experience is required Copy/offset printing experience is preferred Project management experience is preferred

Knowledge, Skills, and Abilities

Excellent customer service and organizational skills Proficiency in PC use and automated equipment Ability to manage multiple tasks and communicate effectively

Working Conditions, Mental and Physical Demands

Typically an office environment with adequate lighting, ventilation, and a normal range of temperature and noise Work assignments are diversified, requiring the ability to interpret, comprehend, and apply complex material and instructions Minimal physical effort required; work is mostly sedentary, with occasional walking, standing, bending, reaching, and lifting of objects typically under 10 lbs (e.g., papers, books, files) Moderate dexterity required for regular use of tools such as calculators, keyboards, and other office equipment

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.