Job Description:

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.Scope

As a Patient Billing Resolution Specialist, you need to know how to:
Work directly with patients to resolve billing issues presented at the care site or clinics. Investigate issues presented by reviewing data in Epic and relevant bolt on systems.
Work directly with Revenue Service Center personnel to problem solve the issue.
Communicate and follow through directly with the patient or designated family member(s).
Collect and process payments. Explain the billing processes and procedures of SCL Health to patients and site-based employees.
Develop and maintain relationships with Revenue Service Center personnel in Customer Service, Self-Pay, Cash, Insurance Follow-Up, Coding, and other areas impacting the patient billing experience.
Act as a resource for billing questions on behalf of the Revenue Service Center at the care site. Promote a patient-centric billing approach.


Minimum Qualifications

- High School Diploma or equivalent, required- Minimum of three (3) years of work experience supporting the patient billing function, required- In-depth knowledge of internal and external assistance programs, required- Demonstrated understanding of relevant contractual obligations and compliance regulations including HIPAA, required- Bachelors Degree, preferred

Physical Requirements:

Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Location:

Intermountain Health St Vincent Regional Hospital

Work City:

Billings

Work State:

Montana

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$19.27 - $29.33

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.