**Job Title: Legal Senior On-Site Service Specialist** **Summary:** Join our dynamic team as a Legal Senior On-Site Service Specialist, where you will play a pivotal role in operations support within a legal office environment. This hybrid position includes Courier duties alongside mailroom and production responsibilities, ensuring seamless service delivery. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, mailing, and logistics coordination, enhancing client satisfaction. Whether performing maintenance, troubleshooting, document transportation, or providing reception services, you will be at the core of operational efficiency. **Roles and Responsibilities** **Legal Environment Responsibilities:** + Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours. + Knowledge of legal records management processes and legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments). + Knowledge of court systems and courier engagement for documents within the court system. **Courier Responsibilities:** + Transport confidential and legal documents safely and efficiently between firm locations, clients, and external legal entities. + Ensure proper handling and security measures during pick-up and drop-off processes. + Coordinate delivery schedules, maintaining strict time management to meet client deadlines. + Handle incoming mail, packages, and deliveries, ensuring accurate distribution within the firm. **General Responsibilities:** + Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. + Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. + Maintain meticulous records, manage inventory, and calculate charges for services rendered. + Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. + Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. + Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. + Handle time-sensitive documents that are confidential in nature. + Provide professional-level support to executive-level end users, including legal assistants, firm administration, project managers, paralegals, associates, and partners. **Additional Duties:** + Maintain appropriate courier activity logs for work performed as assigned + Perform shipping, receiving, and filing duties as requested + Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting issues. + Assist facilities with box moves, office relocations, occupant moves, and light maintenance duties. + This position may require periodic overtime on nights and weekends, including off-hour emergency responses. **Qualifications Must Have:** + High school diploma or GED, coupled with a minimum of one year of relevant work experience. + Proficiency in basic computer skills, including MS Office Suite. + Strong communication skills and ability to thrive in a fast-paced, customer-centric environment. + Valid driver's license with minimum auto insurance coverage. **Qualifications Nice to Have:** + Previous experience in courier, legal document handling, copy jobs, or related fields. + Basic knowledge of electronics and copier equipment repair. **Working Conditions, Mental and Physical Demands:** + Frequent exposure to copier/fax machine noise, toner, and changes in room temperature. + Exposure to various weather conditions when transporting documents. + Tight deadlines and quick turnaround times require strong time management. + Some physical effort required, including standing, walking, bending, reaching, lifting items up to 50 lbs, and maneuvering machines weighing up to 400 lbs. + Daily telephone/in-person contact with customers, employees, managers, and occasional vendors or repair personnel. In this role, you will be at the forefront of innovation, providing solutions, exceptional service, and logistics expertise. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence! Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.