Part-Time Schedule Details (M-F, 4 Hours/Day) **POSITION PROFILE** The Field Representative II performs analytical and interpretive tasks related to financial and expense transactions. This role requires prioritization of tasks to meet daily, weekly, and monthly KPIs. Responsibilities may include customer service, communication, training internal staff, maintaining knowledge of legacy tools and systems, analysis and problem resolution, escalation, and data analysis. The representative will work closely with other departmental representatives for analysis, review, escalation, and resolution. Excellent customer service and follow-up skills are required. **JOB DUTIES AND RESPONSIBILITIES** + Receives customer requests and inquiries via phone, email, and instant messenger, responding within established timelines. + Creates, monitors, updates, and closes employee profiles within the Customer's travel and expense database and other financial transactions. + Performs necessary research and analysis using various tools, including Concur, Citibank, and the internet. + Understands and effectively communicates the Customer’s policies to external customers. + Troubleshoots and resolves customer Concur and expense-related issues, both intermediate and advanced, or determines the resources required to resolve. + Escalates these issues to management as needed to ensure timely resolution. + Maintains related files and control records in accordance with Customer internal controls. + Interacts regularly with employees at all levels within the Customer organization (Executive, Treasury, Corporate Compliance, Human Resources, Legal, etc.). + Assists customers with reconciling their corporate card accounts and other financial transactions as needed. + Provides excellent customer service while assisting and training both internal and external customers. + Adheres to both RICOH and Customer policies and procedures. + Performs other duties as assigned. **QUALIFICATIONS (Education, Experience, and Certifications)** + Intermediate to advanced knowledge of Microsoft Outlook, Excel, and Word. + Associate’s degree or comparable work experience. + Previous Customer Care and/or Technical Support experience preferred. + Demonstrated ability to provide the highest level of customer service using effective verbal and written communication skills. + Excellent attention to detail. + Excellent analytical and organizational skills with the ability to recognize discrepancies. **KNOWLEDGE, SKILLS, AND ABILITIES** + Ability to multitask and manage a fluctuating workload. + Ability to make effective decisions. + Ability to work in a fast-paced environment with a high degree of accuracy and minimal supervision. + Ability to work independently and as part of a team. + Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned tasks. + Strong analytical and organizational skills. + Ability to review and understand general instructions, and prepare and convey diversified information to a broad spectrum of recipients. **WORKING CONDITIONS, MENTAL, AND PHYSICAL DEMANDS** + Typically works in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels. + Requires daily contact with internal and external customers. + Work has occasional stress due to the high-volume call center environment and periodic workload pressures. + Work assignments are diversified, with no precedent established for some problems encountered. + Review and understand general instructions and convey diversified information to a broad spectrum of recipients. _The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this role._ Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.