**Field Representative II, Cross Functional** **Position Profile** Supports the daily operations of one or more MS locations, including any or all of the following: copy production and finish work, mail center operations, receptionist duties, audio-visual support, administrative tasks, and maintaining billing logs and reports. This role also supports regional MS services during implementation, fills in for absences and vacations across Ricoh locations, and assists with new account start-ups. Reports directly to the Site Operations Manager or IAM, depending on the local personnel structure. **Job Duties and Responsibilities** + Assists with new MS site implementations. + Supports Site Manager or Supervisor with process improvement suggestions. + Helps train new and existing employees. + Maintains accurate and up-to-date Site Procedure Guides, Forms, Logs, and Site Branding. + Collects data for the Monthly Management Report. + Orders supplies (paper, toner, etc.) as directed. + In the absence of onsite personnel, may perform: + Processing of incoming and outgoing mail. + Mailroom functions (sorting, filing, packaging, shipping). + Filing and labeling documents/materials. + Shipping and receiving, including moving boxes/equipment. + Courier services (on-campus and offsite). + Copy Center tasks, including binding, laminating, etc. + Basic troubleshooting of RICOH Center equipment. + Coordination of work assignments to meet deadlines. + Management of RICOH Center in absence of Site Manager/Supervisor. + Leading Daily Huddles or attending via conference call (for solo sites). + Front Desk Receptionist duties. **Qualifications (Education, Experience, and Certifications)** **Typically Required:** + High school diploma and 6–12 months of related work experience. + Valid, violation-free driver’s license, reliable transportation, and minimum auto insurance coverage per Ricoh policy. + Experience with: + Shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators. + Postage meter and related equipment. **Knowledge, Skills, and Abilities** + Ability to use and troubleshoot mailroom equipment. + Strong organizational skills. + Effective communication and customer service skills. **Working Conditions, Mental and Physical Demands** + Office environment with standard lighting, ventilation, temperature, and noise levels. + Diverse work assignments requiring interpretation and application of complex information. + Physical effort may include: + Standing, walking, bending, reaching, stretching, climbing. + Lifting/moving items up to 50 lbs. + Pushing/pulling equipment up to 400 lbs. + Walking between buildings. + Moderate dexterity required (e.g., calculator, keyboard, hand tools, eye/hand coordination). **Note:** This job description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, skills, or working conditions associated with the role. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.