Senior On-Site Service Specialist

Position Profile:
Join our dynamic team as a Senior On-Site Service Specialist, where you will be at the forefront of delivering exceptional operational support and customer service. This role combines high-level mailroom, shipping/receiving, and print services with occasional receptionist duties, ensuring seamless day-to-day operations across client sites. You’ll be responsible for handling a wide range of tasks—from operating high-volume print equipment to managing mail distribution and coordinating service calls—all while maintaining a professional and customer-focused demeanor.

Job Duties and Responsibilities:

Operate and maintain high-volume 2D/3D print and copy machines, ensuring quality and efficiency Receive, sort, and deliver incoming and outgoing mail and packages using tracking systems Perform shipping and receiving duties, including dock work and applying postage Distribute office supplies and mail to designated personnel or drop-off points Respond to and coordinate service calls; escalate technical issues as needed Maintain accurate logs for mail, meter readings, service calls, and job charges Provide exceptional customer service by addressing inquiries and managing job requests Perform light maintenance, meeting room setups, and occasional receptionist duties Travel between buildings as needed to support multi-site operations Adhere to safety protocols and quality check procedures to ensure a secure work environment

Qualifications – Must Have:

High school diploma or GED 1–2 years of relevant experience in mailroom, print services, or office support Proficiency in MS Office Suite and basic computer skills Strong communication and customer service skills Ability to lift up to 50 lbs. and push/pull equipment up to 400 lbs.

Qualifications – Nice to Have:

Experience with copy/print equipment and mailroom operations Basic electronics knowledge and troubleshooting skills Valid driver’s license and minimum auto insurance coverage

Skills and Competencies:

Strong organizational and multitasking abilities Ability to work independently and adapt to changing priorities Knowledge of shipping/receiving procedures and packing methods Excellent verbal communication and interpersonal skills Problem-solving mindset with attention to detail

Working Conditions:

Exposure to varying weather conditions when traveling between buildings Physical activity including standing, walking, bending, and lifting Fast-paced environment with tight deadlines and high service expectations

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.