Position Profile

This is a Senior Manager role responsible for first-line management of a team of highly skilled engineers, scientists, and lab technicians engaged in the design, analysis, and testing of advanced, complex systems and products. This position oversees a department including Principal, Advisory, and Senior Engineers, and supports project integration and validation across hardware, software, and cloud applications.

 

Key Responsibilities

Lead and manage technical staff involved in design, development, testing, and validation of complex systems. Establish and implement departmental policies and procedures. Contribute to development of company-wide strategies, goals, and objectives. Collaborate with customers and stakeholders to gather requirements and develop technical solutions. Actively engage in technical design and troubleshooting, ensuring system performance and quality. Communicate effectively with all levels of internal and external stakeholders, including executive leadership. Support IP development by documenting results, preparing technical papers, and submitting disclosures. Oversee budget planning and management for expenses, capital investments, and personnel. Attend technical conferences and customer meetings as needed. Ensure alignment with quality standards and technical requirements. Perform other duties and responsibilities as assigned.  

Qualifications

Bachelor’s degree in Engineering or equivalent experience. Proven experience managing software engineering teams, including goal setting, performance evaluation, and recruitment. Experience in test engineering and quality assurance. Broad technical knowledge including advanced systems design, cloud technologies, and software engineering practices.  

Knowledge, Skills & Abilities

Deep understanding of quality assurance processes and Agile methodologies. Proficient in Atlassian tools (Jira, Confluence, Jira Align, JPD). Familiarity with automation tools and integration techniques for complex codebases. Hands-on experience with cloud technologies, preferably AWS. Exposure to Machine Learning (ML) and Artificial Intelligence (AI). Knowledge of print quality, color science, and related tools. Experience managing lab operations and inventory. Ability to support field operations and customer-facing environments.  

Working Conditions, Mental and Physical Demands

Must be able to manage job-related stress and workload effectively. May be exposed to regulated environments involving dust, fumes, or chemical agents. Must be adaptable to overtime, out-of-town travel, and evolving work assignments. Ability to manage multiple tasks and communicate clearly in both written and verbal form. Willingness to collaborate and maintain positive relationships with team members, leadership, and clients. Must be proactive in learning new systems and taking ownership of responsibilities.  

Ricoh is an EEO/Affirmative Action Employer – Minorities/Women/Protected Veterans/Disabled