**Position Profile** This is a Senior Manager role responsible for first-line management of a team of highly skilled engineers, scientists, and lab technicians engaged in the design, analysis, and testing of advanced, complex systems and products. This position oversees a department including Principal, Advisory, and Senior Engineers, and supports project integration and validation across hardware, software, and cloud applications. **Key Responsibilities** + Lead and manage technical staff involved in design, development, testing, and validation of complex systems. + Establish and implement departmental policies and procedures. + Contribute to development of company-wide strategies, goals, and objectives. + Collaborate with customers and stakeholders to gather requirements and develop technical solutions. + Actively engage in technical design and troubleshooting, ensuring system performance and quality. + Communicate effectively with all levels of internal and external stakeholders, including executive leadership. + Support IP development by documenting results, preparing technical papers, and submitting disclosures. + Oversee budget planning and management for expenses, capital investments, and personnel. + Attend technical conferences and customer meetings as needed. + Ensure alignment with quality standards and technical requirements. + Perform other duties and responsibilities as assigned. **Qualifications** + Bachelor’s degree in Engineering or equivalent experience. + Proven experience managing software engineering teams, including goal setting, performance evaluation, and recruitment. + Experience in test engineering and quality assurance. + Broad technical knowledge including advanced systems design, cloud technologies, and software engineering practices. **Knowledge, Skills & Abilities** + Deep understanding of quality assurance processes and Agile methodologies. + Proficient in Atlassian tools (Jira, Confluence, Jira Align, JPD). + Familiarity with automation tools and integration techniques for complex codebases. + Hands-on experience with cloud technologies, preferably AWS. + Exposure to Machine Learning (ML) and Artificial Intelligence (AI). + Knowledge of print quality, color science, and related tools. + Experience managing lab operations and inventory. + Ability to support field operations and customer-facing environments. **Working Conditions, Mental and Physical Demands** + Must be able to manage job-related stress and workload effectively. + May be exposed to regulated environments involving dust, fumes, or chemical agents. + Must be adaptable to overtime, out-of-town travel, and evolving work assignments. + Ability to manage multiple tasks and communicate clearly in both written and verbal form. + Willingness to collaborate and maintain positive relationships with team members, leadership, and clients. + Must be proactive in learning new systems and taking ownership of responsibilities. Ricoh is an EEO/Affirmative Action Employer – Minorities/Women/Protected Veterans/Disabled Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.