Job Description:

A Patient Access Representative II is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health in multiple service lines. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, follows up on pending issues, and meets all regulatory guidelines. The caregiver also adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy, confidentiality, estimates, no surprises/price transparency, etc...

Shifts are Monday, Wednesday, Thursday and Fridays 0530-1500

Essential Functions

Greet and assist patients and visitors in a courteous and professional manner.Obtain and verify patient demographic, financial, and insurance information.Register and schedule patients for appointments, tests, and procedures.Collect and process co-pays, deductibles, and balances due at the time of service and complete end-of-day balance process.Provide patients with information on estimates, financial assistance, payment plans, and charity care.Explain and obtain signatures on consent forms, disclosures, policies, and disclosures.Responsible for ensuring the adherence to Federal and state regulations, including the Emergency Medical Treatment and Labor Act (EMTALA).Requires a strong understanding of regulatory requirements, insurance protocols, and hospital policies to safeguard patient rights and ensure compliance.Provide patients with directions, maps, and parking information.Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.Document and update patient records in the electronic health system and demonstrate competency in downtime procedures.Follow up on pending issues, such as prior authorizations, referrals, and estimates.Perform other duties as assigned.

Skills

Interpersonal SkillsCustomer ServiceInsurance VerificationComputer LiteracyPayment ProcessingMedical BillingProblem Solving

Physical Requirements:

Qualifications

High School diploma or equivalent is preferred. Demonstrated proficiency in computer skills including Microsoft Office, internet and email required. Experience with Epic preferred.Customer service experience, preferably in a healthcare setting, is required. Demonstrated ability to work in a fast-paced environment.Employed in an IH Patient Access Department for at least 1 year.Passed the Patient Access Level 2 Exam (90% or better)-offered quarterlyAchieved a minimum score of top 50% performance on the last Quarterly Snapshot and/or Annual review.Achieved and maintained a Clean HAR rate of 95% or higher.Achieved a minimum score of 95% on QA from the QA team.

Physical Requirements

Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require caregivers to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Good Samaritan Hospital

Work City:

Lafayette

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$19.56 - $29.33

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.