Job Description

Job Summary 

The ER Registrar is responsible for managing patient intake and registration processes in the Emergency Department. This role gathers and verifies personal, insurance, and medical information, ensures accuracy and confidentiality of patient records, and delivers high-quality customer service to patients and their families. The ER Registrar plays a key role in facilitating efficient department operations by supporting accurate documentation, insurance verification, and communication across clinical and administrative teams. 

Essential Functions

Greets patients and families in a professional and compassionate manner, ensuring a positive first impression. Registers patients for emergency services, obtaining all required personal, insurance, and medical information. Verifies patient identification and insurance details, making necessary updates to patient records as needed. Obtains patient's or appropriate family members' signature on all necessary consent authorization forms, explaining each consent prior to it being signed. Verifies insurance coverage and eligibility, ensuring that all necessary information is captured for billing purposes. Collects patient co-pays or deductibles when applicable and inform patients of financial obligations. Assists patients with understanding insurance requirements and assist with resolving insurance-related questions. Carefully documents on all forms if the patient is unable to sign the consent authorization forms or why a family member signs the forms and has nursing sign off if the patient is unable to sign. Verifies insurance and identifies the proper insurance plan codes to ensure accurate and prompt payment. Compiles the necessary paperwork to ensure quick retrieval and processing of the patients visit. Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay. Notifies department or physicians or the patient's arrival. Follows up with the physician or ancillary department if the patient is left waiting for an extended period of time. Maintains communication with key personnel during emergency codes and alerts the facility when emergency plans are in place. Performs other duties as assigned. Complies with all policies and standards.

Qualifications

Post-secondary education or training in medical office administration or healthcare administration preferred 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required 0-2 years of experience in customer service preferred

Knowledge, Skills and Abilities

Strong communication and customer service skills. Knowledge of insurance verification and basic medical terminology. Ability to maintain accuracy and attention to detail in a fast-paced environment. Familiarity with electronic health record (EHR) systems and registration software. Ability to manage sensitive and confidential information appropriately. Effective interpersonal skills to work with patients, families, and healthcare teams. Ability to remain calm and professional in high-stress or emergency situations.