**Position Profile** The **Senior Program Manager, Solution Development** plays a critical role in driving the sale of Ricoh Printing’s **TotalFlow** solution portfolio. Partnering with regional and printing sales teams, this role supports both pre-sales and direct sales efforts by evaluating, testing, and documenting customer business and technical needs to deliver compelling Ricoh solutions. The individual is responsible for identifying and closing Professional Services and solution product opportunities with both net-new and existing customers. Acting as a trusted advisor, the Senior Program Manager applies a consultative approach to deliver tailored solutions that align with customer objectives. **Key Responsibilities** + Meet or exceed assigned **equipment and professional services sales targets** . + Achieve assigned **KPIs** , including face-to-face sales calls, customer demos, solution sales, and solution attach rates. + Collaborate with **regional sales teams** to assess customer needs and assist in developing account strategies. + Propose and close sales of **complex services and solutions** , either as part of broader equipment sales or independently. + Conduct **needs analyses** and document requirements to recommend hardware, software, and services aligned with business goals. + Secure **customer acceptance** of proposed implementation plans (independently or with the PPSE). + Engage with the **Corporate Customer Relations Group** as needed, ensuring issue resolution via the CIL process. + Follow up on **internal customer satisfaction surveys** to identify new opportunities. + Ensure customer satisfaction through effective post-sale engagement and support. + Pursue ongoing development of personal sales, technical, and business skills via training and certifications. + Stay informed of industry trends and competitive solutions relevant to Ricoh’s offerings. + Serve as a **subject matter expert** in solutions such as data streams, workflow, finishing, VDP, and Web2Print. + Perform other duties as assigned. **Qualifications** **Education:** + Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) + **Experience:** + Minimum **5 years** of experience in **printing pre-sales and post-sales services** , solution implementation, and/or industry-specific experience **Knowledge, Skills & Abilities** + Strong **organizational** , **interpersonal** , and **self-motivation** skills + Ability to prioritize and execute tasks independently + Deep understanding of **sales cycles** , **SOW writing** , and **technical documentation** + Proficient in **printing technologies** and environments: + Host printing, data center printing, print-on-demand, color + Print description languages: AFP, PDF, Metacode, LCDS, Postscript, PCL + Expertise in **workflow design** and **workflow solutions** + Experience with **networking technologies** : WAN/LAN, TCP/IP, and network administration + Proficient with **Microsoft Office Suite** and **Mac applications** + Proven ability to **collaborate with cross-functional teams** to develop strategic account plans + Familiarity with **book publishing** and **direct mail** is a plus + Knowledge of **Xerox FreeFlow** and **Oce Prisma** is an asset **Working Conditions & Physical Demands** + Standard **office environment** with normal lighting, ventilation, temperature, and noise levels + Primarily **sedentary work** with occasional walking, standing, bending, lifting (typically under 10 lbs) + Requires **moderate dexterity** (e.g., keyboarding, use of tools, hand-eye coordination) + **Frequent travel** to customer locations; may involve areas not accessible via public transit _The above statements are intended to describe the general nature and level of work performed. They are not an exhaustive list of all responsibilities, duties, or working conditions associated with the role._ Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.