Site Coordinator 

Position Profile

The Site Coordinator is accountable for the daily operations of a solo-person site. This role is responsible for delivering contracted office services, including but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.

Job Duties and Responsibilities

Oversee daily operations of a mailroom, copy center, or scanning facility. Operate office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment. May be responsible for: Courier services Reception services Switchboard operations Shipping and receiving Mail delivery and processing Serve as the primary point of contact with the customer on a daily basis. Implement and manage Ricoh Service Excellence programs. Operate equipment/software efficiently to meet service level agreements. Achieve cost efficiency by effectively utilizing company materials and supplies. Perform routine tasks such as: Creating/completing work orders Monitoring contractors Conducting inspections Reporting facility-related issues Interact with contracted vendors, facility management, and occupants as needed. Manage office supply inventory and reordering. Coordinate conference rooms and manage A/V equipment resources. Maintain positive internal relationships through professional communication. Collect and provide data to leadership and customers, including monthly reporting. Ensure financial responsibilities are met. Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications)

High school diploma or GED required. 1+ years of experience in a related field (B2B and/or technical). 1+ years of customer-facing work experience required. Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities

Tactical thinking and problem-solving skills. Ability to present to small groups. Basic customer service and technical aptitude. Strong written and verbal communication skills.

Working Conditions, Mental and Physical Demands

Typical office environment with adequate lighting, ventilation, and normal noise levels. Work assignments are varied and may require interpreting and applying complex information. Some physical effort required: May involve walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs. Moderate dexterity required for tasks involving calculators, keyboards, hand tools, and coordination.