The Support Representative I, Managed Services is the point person on site for client issues and contract compliance. The position is responsible for the day-to-day operations including developing, implementing and reviewing related procedures, invoice accounts, interacting with client, working with Site Manager and/or Integrated Accounts Manager to assist in maintaining acceptable profit levels and ensure client expectations are met. **Duties & Responsibilities:** + Completing all contracted services for assigned site; + Handles formal contact with the client on a daily basis and maintains a positive working relationship + Ensures the quality of operations by the achievement of goals in audit and deadline compliance; + Meets quality and deadlines standards by the effective use of job scheduling practices; + Identify issues related to pricing and orders; + Completes site reports and other paperwork as required; + Responsible for P&L expenses; + May be responsible for ordering of supplies within established company standards and practices; + Other duties as assigned by manager. **Qualifications:** + Post Secondary Education or equivalent work experience + Minimum of 2 years experience in a related field **Skills:** + Superior customer service skills and interpersonal skills + Excellent verbal and written communication skills + Prioritizing and time management skills + Intermediate knowledge of Microsoft Office applications **Other Requirements:** + Ability to lift 30+lbs. as required Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Select the medical, dental, life, and disability insurance coverage that fits your needs. + Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually. + Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.