The Support Representative I, Managed Services is the point person on site for client issues and contract compliance.  The position is responsible for the day-to-day operations including developing, implementing and reviewing related procedures, invoice accounts, interacting with client, working with Site Manager and/or Integrated Accounts Manager to assist in maintaining acceptable profit levels and ensure client expectations are met.   

Duties & Responsibilities:   

Completing all contracted services for assigned site; Handles formal contact with the client on a daily basis and maintains a positive working relationship  Ensures the quality of operations by the achievement of goals in audit and deadline compliance; 
Meets quality and deadlines standards by the effective use of job scheduling practices;  Identify issues related to pricing and orders;  Completes site reports and other paperwork as required;  Responsible for P&L expenses;  May be responsible for ordering of supplies within established company standards and practices;  Other duties as assigned by manager. 

Qualifications: 

Post Secondary Education or equivalent work experience  Minimum of 2 years experience in a related field 

Skills:   

Superior customer service skills and interpersonal skills  Excellent verbal and written communication skills  Prioritizing and time management skills  Intermediate knowledge of Microsoft Office applications 

Other Requirements: 

Ability to lift 30+lbs. as required