**Job Summary** The Systems Operations Analyst is responsible for performing and coordinating application and infrastructure support project tasks, meetings, and activities. Their duties include resolving incident and request tickets within their respective disciplines. The analyst is also expected to maintain strong, positive working relationships both within the Technology department and across other areas of the organization. **Essential Functions** + Prioritizes and works incident and request tickets for their specific discipline. + Manage statements and records from current vendors, ensuring accuracy and timely processing. + Work on automating manual processes, enhance existing automation solutions, and contribute to the development of new tools and systems. + Run SQL queries for data analysis and/or reporting as required. + Collaborates with cross-functional teams. + Promotes system security and patient confidentiality and helps ensure compliance. + Performs other duties as assigned. + Complies with all policies and standards. **Qualifications** + H.S. Diploma or GED required + Bachelor's Degree Information Technology or related field preferred + 1-2 years related experience required + Revenue Cycle, Patient Billing, Collections experience in the healthcare industry preferred + SQL experience preferred **Knowledge, Skills and Abilities** + Strong attention to detail, analytical skills, and concern for data accuracy. + Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics. + Excellent organizational skills + Ability to manage competing tasks and prioritize work Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.